一作ACL 2026Findings· Findings of ACL
Empathy Applicability Modeling for General Health Queries
Shan Randhawa · Agha Ali Raza · Kentaro Toyama · Julie Hui · Mustafa Naseem
摘要
LLMs are increasingly being integrated into clinical workflows, yet they often lack clinical empathy, an essential aspect of effective doctor–patient communication. Existing NLP frameworks focus on reactively labeling empathy in doctors’ responses but offer limited support for anticipatory modeli...