作者位次 #2/7ACL 2026Poster· Natural Language Processing
Everyone is unique: Towards Behaviorally Heterogeneous Negotiation Dialogue Systems for Debt Collection
Yuhang Yang · Kai Tang · Chao Ye · Haobo Wang · Qiqi Luo · Jin Guang Zheng · Zhixin Zhang
摘要
Debt collection is a critical negotiation task in the financial industry, with strong practical relevance and exceptional academic value as a behaviorally rich, high-stakes testbed for human-centered dialogue systems. While large language models (LLMs) have shown promise in dialogue and negotiati...