Ziwei Dong

Tool-calling agents are increasingly deployed in real-world customer-facing workflows. Yet most studies on tool-calling agents focus on idealized settings with general, fixed, and well-specified tasks.In real-world applications, user requests are often (1) ambiguous, (2) changing over time, or (3...

Deploying a conversational shopping agent at production scale remains challenging despite rapid advances in large language models. Unlike research prototypes, production systems must satisfy strict requirements on accuracy, latency, reliability, and cost while serving millions of customers. We sh...