作者位次 #7/7ACL 2026Poster· ACL Industry Track
Learning Selective LLM Autonomy from Copilot Feedback in Enterprise Customer Support Workflows
Nikita Borovkov · Elisei Rykov · Olga Tsymboi · Sergei Filimonov · Nikita Surnachev · Dmitry Bitman · Anatolii Potapov
摘要
We present a deployed system that automates end-to-end customer support workflows inside an enterprise Business Process Management (BPM) platform. The approach is scalable in production and reaches selective automation within two weeks for a new process, leveraging supervision already generated a...
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