作者位次 #2/4ACL 2026Poster· Natural Language Processing
E mo H arbor: Evaluating Personalized Emotional Support by Simulating the User’s Internal World
Jing Ye · Lu Xiang · Yaping Zhang · Chengqing Zong
摘要
Current evaluation paradigms for emotional support conversations tend to reward generic empathetic responses, yet they fail to assess whether the support is genuinely personalized to users’ unique psychological profiles and contextual needs. We introduce EmoHarbor , an automated evaluation framew...