一作ACL 2026Findings· Findings of ACL
Stress-Testing Emotional Support Models: Moving from Homogeneous to Diverse Help Seekers
Chaewon Heo · Cheyon Jin · Yohan Jo
摘要
As emotional support chatbots have recently gained significant traction across both research and industry, a common evaluation strategy has emerged: use help-seeker simulators to interact with supporter chatbots. However, current simulators suffer from two critical limitations: (1) they fail to c...