Paul Thomas

We conduct a lab eye-tracking study to examine how users interact with search engines that place Generative Artificial Intelligence (GenAI) results above traditionally ranked search results, also known as "ten blue links", and we use an engagement scale to evaluate their experience. Our aim is to...

Information retrieval has long relied on evaluations that measure system performance. Improvements on standard evaluation protocols are interpreted as progress in system effectiveness, on the understanding that improved metrics indicate a better experience. However, most evaluations are a drastic...