一作ACL 2026Findings· Findings of ACL
Beyond Semantic Similarity: Appraisal-Guided Chain-of-Thought Reasoning and Retrieval for Multimodal Emotional Support Conversations
Yuqi Chu · Lizi Liao · Jinggui Liang · Boyang Li · Richang Hong
摘要
Emotional support conversation systems strive to emulate the empathetic depth of human therapists, yet current approaches often fail due to the “Cognitive Gap”—the inability to discern the latent psychological evaluations driving a user’s distress. Existing retrieval-augmented generation paradigm...