作者位次 #2/5ACL 2026Findings· Findings of ACL
Towards Proactive Information Probing: Customer Service Chatbots Harvesting Value from Conversation
Chen Huang · Zitan Jiang · Zou Changyi · Wenqiang Lei · See-Kiong Ng
摘要
Customer service chatbots are increasingly expected to serve not merely as reactive support tools for users, but as strategic interfaces for harvesting high-value information and business intelligence. In response, we make three main contributions. 1) We introduce and define a novel task of Proac...